PSEC at the Seattle (Bellevue) AmCon Show- Feb. 16-17th.

November 2, 2015

The AmCon (American Contract Manufacturers Show will be held February 16th & 17th, with set-up on Monday February 15 with the Show February 16thand 17th. Hours are usually 9:00 am-4:00pm.

The PSEC  objective is to showcase the member Societies, and the Stem related Mentoring effort in conjunction with the are Community Colleges.


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ASQ Seattle June 11th-Digging into the Kano Model

May 29, 2015

Most people who work in quality assurance and/or process improvement have heard of the Kano model, a graphical display of customer expectations for products and services. It compares an objective measure of “degree of achievement”—how well the product or service fulfills customer requirements on the horizontal axis to a subjective measure of customer satisfaction on the vertical axis.

Of course, a key question is how do you know how to obtain the data for the points that get plotted on the graph? The obvious answer is by using a customer survey, but the reality is that Kano surveys are very different from standard customer surveys. Reliable results only can be obtained when the specialized surveying approach is applied and appropriate statistical analyses are conducted.

This presentation will show what exists above and below the surface when dealing with the Kano model. Although statistical methods will be mentioned, this presentation will involve no statistical formulas or calculations..
Deborah has over 40 years of experience in total quality management. She has served as a senior executive with both Fortune and Inc 500 companies. Her varied experience includes time spent in general management, quality assurance and quality control, training, human resources, organization development, research and development, process engineering, and accounting.

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PN AIAA-LEAF STEM Challenge- Teacher Workshop

May 18, 2015

Teachers, save the date for our upcoming LEAF STEM Challenge teacher workshop (formerly the Electric Airplane Challenge)!

Scheduled for Monday, August 10, 2014 at Raisbeck Aviation High School, The Lindbergh Electric Aircraft Flight (LEAF) STEM Challenge is a standards-based, hands-on program for grades 6-12 that engages students in creating solutions to real-world problems.

Join us to participate in this curriculum module that will bring aerospace alive in your classroom! Participants will design, build and fly an electric tethered aircraft that will carry the most cargo.

Workshop registration is $50 and includes Washington state clock hours, continental breakfast, lunch, curriculum materials and airplane supplies for one adult participant.

Bring a colleague and join our Pacific Northwest AIAA for some aerospace fun! Register Now!

Elana M. Slagle
Founder and Director

office: 425.998.8884

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ASQ Seattle Bellevue Workshop June 12th–Understanding and Applying the Kano Model. Presented by Deborah Hopen

May 10, 2015

Attention!! Upcoming Bellevue Workshop June 12th–Understanding and Applying the Kano Model. Presented by Deborah Hopen, a past ASQ Society Chair.


She will be presenting on the Kano Model portrays customer expectations related to product/service features according to five categories of perceived quality that can be used to drive satisfaction—and avoid generating dissatisfaction. Although this model is widely discussed, the method for applying specialized surveying and analysis process are not well-known. Participants from all types of organizations will benefit from this workshop because it will help them learn how to distinguish among the myriad perceived customer expectations—which often are based on guesswork rather than the true Voice of the Customer—and determine which ones warrant attention to ensure high levels of satisfaction.


Deborah has over 40 years of experience in total quality management as an executive and consultant. She has served as President and Chairman of ASQ, President of the Washington State Quality Award Program, and _resident of the International Standards Initiative. In 2012, Hopen received the APQC C. Jackson Grayson Distinguished Pioneer of Quality Award. She also is a Fellow of ASQ and the editor of its Journal for Quality and Participation. She has been recognized with ASQ’s Distinguished Service Medal and Gryna Award, the Quality Management Division’s Roger Berger Spirit Award, and the Los Angeles Section’s Simon Collier Award.

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ASQ Seattle Coming Meetings April & May 2015

April 7, 2015

April Dinner Meeting, Bellevue, WA

On Balance Management

Thursday, April 9th, 5:00 – 8:00 p.m.

Coast Bellevue Hotel

625 116th Avenue Northeast (Map & Directions)
Bellevue, WA 98004


Dinner and Presentation: $5


SUMMARY: Scott Siderman has prepped the quintessential blend of consulting tools and skills to bring us On Balance Management. This is going to be a great presentation. Scott is the current Vice-President of ASQ Seattle and brings years of experience in leadership, organizational development and quality improvement.


For registration and more information, go to




5:00 p.m. Registration

6:00 p.m. Dinner

6:45 p.m. Announcements

7:00 p.m. Presentation

8:00 p.m. Adjourn


Parking: Free On-site

April Dinner Meeting, Bellevue, WA

Lean and Six Sigma to optimize improvement efforts at Providence Health & Services

Wednesday, April 15th, 5:30 – 8:00 p.m.

Hawks Prairie Lemon Grass

8125 Quinault Way (Map & Directions)
Lacey, WA


Dinner and Presentation: $25


SUMMARY: The Operational Excellence team at Providence Health & Services collaborates with and mentors People of Providence in fostering a culture of continuous improvement to advance the quality, affordability and efficiency of care for the patients and ministries it serves. In this presentation, Alan Messegee will describe the differences between Lean and Six Sigma and how the OE team uses the combination of the two to produce more powerful results than either methodology can on its own. In this workshop, participants will learn/experience


For registration and more information, go to




5:30 p.m. Registration

6:00 p.m. Dinner

6:45 p.m. Announcements

7:00 p.m. Presentation

8:00 p.m. Adjourn


Parking: Free On-site

Advance to the Grade of ASQ Senior or ASQ Fellow

ASQ recognizes on-going leadership and professional achievement.

Find out more at


ASQ Seattle: Six Sigma Internship Program
— Get your Black Belt here!

ASQ Seattle is now recruiting interested participants — Interns, Mentors, Consulting Firms, and Client Organizations. SIGN UP TODAY for more information!

It’s simple! To sign-up or for more information, choose one method:

Contact a member of the ASQ Seattle Leadership Team
Contact Dan Mason at



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Overview of PSEC booth at the Seattle Amcon Show March 2 & 25th

This is the second year of having a display booth at the Amcon trade show held at the Maydenbauer Center in Bellevue, WA.
The free booth space is pro Bono, based on Advertising to our societies membership. PSEC has provided the two seminar presenters this year. Although members of two local ASQ sections, both gentlemen are professional engineers in their own right.

11:30am-12:30pm-(35 attendees)
How to Make Things Fit Beyond the Computer Model
Kermit Taylor, Lean Design Consultant, Design Kestrel
Statistically, about 3/4 of factory problems can be traced back to the engineering design; almost all those problems are due to poor detail tolerance application. This methodology provides a proactive approach to quality, waste reduction, and flow to a level that cannot be achieved through Six Sigma or Lean programs, since those initiatives fail to address the root cause of the problems.
Class Objectives:
1. Raise Attendee Awareness of Costs and Values Related to Performing Tolerance Stack-up Analysis     {Convince Attendees to Make Tolerance Stack-up a Priority and Regular Part of Engineering Work}
2. Provide Attendees With a Spreadsheet for Quickly and Easily Calculating Tolerance Stack-up and the Knowledge/Proficiency to Use It Effectively.
3. Improve Attendee Skills in Applying GD&T Specifications to Drawings

12:00pm – 1:30pm (15 attendees)
Room 402
Risk Management, Cyber Security & ISO 9001:2015
Greg Hutchins/Bill Walker/Ed Perkins
Is your organization prepared for any increase in registration costs than what you paid in the past? Why are the costs increasing? Besides yourself does your CEO, CFO, COO and President fully understand the changes to AS9100 (AEROSPACE & DEFENSE), ISO 9001 (INTERNATIONAL STANDARD), ISO 13485(MEDICAL), TS16949 (AUTOMOTIVE), TL9000 (TELECOMMUNICATIONS), ISO 31000 (RISK), ISO 19011 (AUDITING MANAGEMENT SYSTEMS-LIKE RISK), ISO 27001(CYBER SECURITY), FAA (New Airline Risk Requirements), requirement that ALL FEDERAL OFFICES have a RISK MANAGEMENT PROGRAM, plus other standards? Is ISO 9001-2015 the driving force behind the changes? Are you using COSO? Do you need to understand and comply with the new Federal Cyber Security Framework? Which is better FMEA or HEAT MAPS? Which of the above RISK MANAGEMENT documents does your organization not know about or understand what these requirements mean and how they will affect the bottom line?
Where do I find the answers to the above questions plus more? Where can I ask questions and learn more about what is happening and going to happen? Can I afford the changes? Can I survive and stay in business because of all the changes and cost increases?
Join Greg Hutchins, Ed Perkins and Bill Walker as we do a panel discussion on RISK MANAGEMENT requirements, CYBER SECURITY and ISO 9001-2015. ISO 9001-2015 is scheduled for release in September 2015. Are you prepared for the impact and costs that this document release will have?
Here is your opportunity to find out what is happening, how it will affect your bottom line and determine what training is recommended. Who needs to be trained first and then next?
At the conclusion of this FREE SEMINAR there will be a drawing for a FREE COPY of VAA (VALUE ADDED AUDITING) Manual which is the Standard Manual of Risk-Based, Process-Auditing.   This manual is 383 pages, written by Greg Hutchins and sells for $89.00 plus $6 plus shipping and handling.

The 2015 Show attendance seemed higher than the past year or two. There were over one-hundred exhibitors/contract manufacturers. We ( Jude and I ) passed out 200 PSEC brochures to attendees and the majority of the exhibitors. Jude talked to most of the exhibitors over the two day show.
Except for the attendees & exhibitors who were Enterprise members of ASQ, SAE & IIE, most no longer belonged to a professional society. A majority were interested in our events, and a few were interested in Sponsorship/advertising on the PSEC website.

I would consider doing it again, however help is absolutely a must.

Art Moss

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